top of page

Terms of Use, Membership and Sale

Last updated: 5 August 2026

1. Operator and Scope

These Terms apply to memberships, CV creation and evaluation tools, AI-assisted interview preparation services, monthly subscriptions, digital guides, one-to-one consulting services, and event tickets offered via https://www.sertacyay.com by Sertaç Yay – Einzelunternehmen, Hartriegelstr. 130, 12439 Berlin, Germany (“Sertaç Yay”, “we”, “us”).

Contact: partnership@sertacyay.com

A contract is concluded when the customer accepts the product description, price, duration, delivery or performance method displayed during the ordering process, together with these Terms. Mandatory consumer rights remain unaffected.

2. Age, Account and User Responsibilities

  • You must be at least 18 years old to create an account or make a purchase.

  • Users must provide accurate information, keep their login credentials confidential, and promptly notify us of any unauthorized use of their account.

  • Accounts may not be transferred to another person. Package quotas and usage rights belong solely to the account holder.

  • Users confirm that they have the right to use any CVs, texts, or files they upload and that such content does not infringe the rights of third parties.

  • Users may not upload content that is unlawful, discriminatory, harmful, malicious, or infringes the privacy rights of others.

3. Conclusion of the Contract, Language and Technical Steps

The presentation of products on the website does not constitute a binding offer but an invitation to place an order. The customer selects the relevant product, enters the required information, reviews the order summary and total price, provides any required confirmations, and clicks the button that clearly indicates an obligation to pay.

The contract is concluded when an order or payment confirmation is sent by email or when the relevant service is activated. The contractual language is Turkish. Customers may correct input errors before completing payment.

The order confirmation, these Terms, and information regarding the right of withdrawal are provided to the customer by email or another durable medium. The contract text may be retained in the company’s records for the duration of applicable statutory retention periods.

4. Prices and Payment

Unless expressly stated otherwise, all prices displayed on the website are final prices including VAT.

Payments are processed via Stripe or PayPal. The processing of card or account information is subject to the terms and conditions of the relevant payment provider.

If payment fails, the service or access may not be activated, or ongoing access may be suspended. Mandatory notification requirements and consumer rights remain unaffected.

5. Monthly Subscription

  • Subscriptions are billed monthly, begin immediately upon payment, and automatically renew each month unless cancelled.

  • The current price, package scope, and usage quota are displayed before purchase. Unused quotas do not carry over to the next billing period unless otherwise stated on the relevant product page.

  • Customers may cancel their subscription at any time. Cancellation takes effect at the end of the current paid billing period, and access remains available until that date.

  • No partial refunds are provided for unused time or unused quota. Mandatory rights relating to withdrawal, defects, termination, and refunds remain unaffected.

  • If the subscription price or essential scope of the subscription changes, customers will be informed within a reasonable period before the change takes effect. If the customer does not accept the change, they may cancel before the next billing period begins.

Access to subscription tools is activated immediately after payment. The customer therefore expressly requests that performance of the service begin before the end of the 14-day withdrawal period.

For an ongoing subscription service, such a request does not by itself immediately eliminate the right of withdrawal. If the customer exercises the right of withdrawal, and a valid request for early performance and the required information have been provided, the customer may be required to pay a proportionate amount for services provided up to the time of withdrawal, to the extent permitted by law.

6. Digital Guides and Documents

Digital guides are delivered by email attachment after payment. Customers must provide a functioning email address for delivery. If a file cannot be delivered, the customer should notify us promptly at partnership@sertacyay.com.

For digital content not supplied on a tangible medium and intended for immediate delivery, the customer’s express consent is obtained separately from acceptance of these general Terms before the order is completed. The customer must also acknowledge that the right of withdrawal will expire once delivery of the digital content begins. If such consent and acknowledgement are not obtained, the statutory right of withdrawal cannot be excluded by contract.

Digital products are intended for personal use only. Customers receive a non-exclusive, non-transferable right to use the digital content. Resale, mass distribution, public uploading, or commercial reproduction of the files is prohibited. Statutory usage rights remain unaffected.

7. One-to-One Consulting

  • The appointment is selected during the purchasing process. The service is provided online, and the customer is responsible for having the required internet connection and device.

  • Appointments may be cancelled or rescheduled free of charge at least 24 hours before the scheduled start time.

  • Cancellations made less than 24 hours before the appointment or failure to attend are non-refundable. Mandatory statutory rights regarding withdrawal and performance remain unaffected.

  • If a technical issue is attributable to us, an appropriate replacement appointment or refund will be provided.

If the appointment is scheduled to take place within the first 14 days after conclusion of the contract, the customer expressly requests that performance begin before the expiry of the withdrawal period and acknowledges that the right of withdrawal will expire once the service has been fully performed, provided that all legally required information and consent requirements have been met.

If the customer withdraws before the service has been fully performed, a proportionate fee may be charged for the part of the service properly provided up to the time of withdrawal, to the extent permitted by law.

8. Event Tickets

  • Tickets are valid for the specific event date and time stated at the time of purchase and are delivered by email.

  • For leisure or entertainment services scheduled for a specific date or period, there may be no statutory right of withdrawal pursuant to Section 312g(2) No. 9 of the German Civil Code (BGB) and, where applicable, Article 15(1)(g) of the Turkish Distance Contracts Regulation.

  • No refund is provided if the customer does not attend or cancels their participation. A ticket may be transferred to another person before the event begins, provided that the organizer is notified.

  • If the event is cancelled by the organizer, the ticket price will be refunded.

  • If the event date is changed, customers will be informed of the new date and any applicable refund or alternative rights.

  • Participants must comply with reasonable conduct and safety rules at the event. Any person who endangers others or seriously disrupts the event may be removed, without prejudice to their statutory rights.

9. Photography and Video Recording

The event page and the event venue will clearly indicate where photography or video recording may take place. General atmosphere and group footage may be captured for the purpose of documenting the event and for the legitimate promotional interests of the business, while respecting the rights of the individuals concerned.

Participants who do not wish to be photographed or recorded may notify the event team using the designated method and may use an identifying marker that allows them to be easily recognized by the recording team.

Separate explicit consent will be obtained for close-up footage, interviews, or content in which a specific individual is prominently featured for an advertising campaign. Refusal to provide such consent will not affect participation in the event.

Consent may be withdrawn for future use without affecting any lawful use that took place before the withdrawal.

10. Special Rules for CV and AI Tools

  • Results are provided for informational and preparation purposes only and do not constitute professional legal, tax, immigration, recruitment, or job-placement services.

  • We do not guarantee employment, interview success, any particular score, or any specific response from an employer.

  • Users must independently review all results for accuracy, currency, potential bias, and suitability for their individual circumstances.

  • Usage volumes and available features are subject to the quotas and technical limitations of the subscription package purchased.

  • The system may be temporarily unavailable due to maintenance, security requirements, or technical reasons. Significant planned interruptions will be announced in advance where reasonably possible.

11. Intellectual Property and User Content

All rights in the website, its design, trademarks, guides, templates, and content created by us belong to Sertaç Yay or the respective licensors.

Users retain all rights in their CVs and their own content. Users grant us a limited licence only to the extent and for the duration necessary to provide, store, and process the service and to operate any AI-enabled features selected by the user.

When an account or CV is deleted, this licence terminates, except to the extent that continued storage is required by law or necessary for backup and security purposes.

12. Defects, Liability and Warranty Limitations

Mandatory statutory rights relating to defects, conformity of digital products, and consumer protection remain unaffected.

Liability is unlimited to the extent required by law in cases of intent, gross negligence, injury to life, body, or health, guarantees expressly provided, and product liability.

In cases of slight negligence, liability is limited to breaches of essential contractual obligations and to typical, foreseeable damages that could reasonably have been anticipated when the contract was concluded.

These limitations do not exclude or restrict any rights that cannot legally be limited.

13. Term, Suspension and Account Deletion

Users may delete their account and any stored CVs.

If deleting an account does not automatically terminate an active subscription, this must be clearly disclosed to the user before deletion and a separate option to cancel the subscription must be made available.

In the event of a serious or repeated breach of these Terms, a security risk, or payment default, access may be suspended or the contract may be terminated, subject to proportionate notice requirements and applicable statutory rights.

14. Governing Law and Disputes

German law applies.

This choice of law does not deprive consumers of any mandatory protections that cannot be excluded by agreement under the law of the country in which they have their habitual residence.

For consumers, the competent courts are determined in accordance with applicable statutory rules.

The business is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration or conciliation body.

15. Amendments and Contact

These Terms may only be amended for future contracts or, in the case of ongoing services, where there is a legally valid reason and appropriate prior notice is provided.

Material changes will be communicated clearly.

For questions or notices, customers may contact partnership@sertacyay.com or use the contact form available on the website.

bottom of page